Refund policy

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Thank you for shopping with Mean Extreme Soap Company. We want you to be completely satisfied with your purchase. This Return and Refund Policy explains our rules regarding returns, refunds, and exchanges.
1. Return WindowYou may return most items within 30 days of receiving your order (based on delivery confirmation).
Items must be returned in their original, unused condition, with all original tags, labels, and packaging intact.
2. Eligibility for ReturnsEligible for Return:
  • Products in new, unused condition
  • Items in original packaging with all accessories
  • Defective or damaged items (upon inspection)
Not Eligible for Return:
  • Personalized, custom-made, or engraved items
  • Digital downloads, gift cards, or e-books
  • Soap, body washes, and other hygiene products that have been opened or used
  • Perishable goods or items containing fresh ingredients
  • Items marked as “Final Sale,” “Clearance,” or “Non-Returnable”
  • Products that have been used, tested on skin, or removed from original packaging
3. RefundsOnce we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
  • If approved, refunds will be processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the item was defective or we made an error.
  • If you paid with a credit/debit card, please allow additional time for your bank to post the credit.
Partial Refunds may be issued in the following cases:
  • Items returned after the 30-day window (at our sole discretion)
  • Items that are not in original condition
  • Items with missing parts or obvious signs of use
4. ExchangesWe currently do not offer direct exchanges. If you need a different scent or product, please return the original item for a refund and place a new order.
5. Defective or Damaged ItemsIf you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:
  • Order number
  • Photos of the issue
  • Description of the problem
We will cover return shipping costs for verified defective items and send a replacement or full refund at our discretion.
6. How to Initiate a Return
  1. Contact our customer support at admin@meanextremesoap.com (mailto:admin@meanextremesoap.com) with your order number.
  2. Await return approval and receive a Return Merchandise Authorization (RMA) number.
  3. Ship the item back to the address provided in the RMA.
  4. Include a copy of your order confirmation or RMA number inside the package.
Return Shipping Costs:
Customers are responsible for return shipping unless the return is due to our error or a defective product.
7. Risk of LossYou are responsible for the product until it reaches our warehouse. We recommend using a trackable shipping service and purchasing shipping insurance for high-value returns.
8. Changes to This PolicyWe reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.
If you have any questions about this policy, please contact us at:
Email: admin@meanextremesoap.com (mailto:admin@meanextremesoap.com)
We appreciate your business and thank you for understanding our policies.Best regards,
Mean Extreme Soap Company